Thank you for visiting our web site. Your privacy is really important to us. We will do anything possible to protect all information you provide and we never share anything with anyone else. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation, but only under subpeona or at your request. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: terms@controlretrofit.com By Phone: 903 967 3689 We reserve the right to make changes to this policy. Any changes to this policy will be posted.
RETURN POLICY Any item purchased off this site is covered under our return policy if defective or not as advertised. Used electronic devices are not returnable unless it is determined to be DOA.
Items damaged in shipping are not returnable and we urge you to inspect all packages upon arrival and to refuse damaged packages from your carrier. They will then return to us and if upon inspection we find the carrier damaged the item we will ship you another ASAP or refund your purchase price. If you accept a damaged package from your carrier there is nothing we can do except sell you another item. All packages leave our shipping facility in undamaged form and we use new packaging material in most instances.
Any return will have to be initiated within 30 calendar days of purchase.
All returns will need to return to the original point of shipment.
To return an item contact us by phone or email to obtain a Return Authorization Number [RAN]. The item to return should be in the original packaging and unused. The RAN should be clearly marked on the outside of the package and on any correspondance about the return please refer to the RAN.
Buyer pays shipping both ways on returned items.
20% restock fee applies on all returns.
After returned item is received purchase price is refunded within 5 business days.
Shipping Policy
Your smaller item typically leaves our facility within 24 hours of purchase during weekdays. Any item purchased prior to 12 noon CST usually ships the same day. We provide tracking numbers when the shipping label is printed for any USPS, UPS, FedEx or DHL shipment. Should there be any delay in the shipping of your item we will contact you and provide a full refund at your request.
Large items are individually assigned best practices shipping. This may or may not require to be palletized, crated, or containerized on an as needed basis. We do not charge a handling charge on freight to 10,000 lbs unless noted in the product description. Large machines and other items needing specialized rigging will be noted in product description so contact us for any questions or concerns.
POLICY IN REGARDS TO TEXAS LICENSED CARRY PERMIT HOLDERS
All properly permitted individuals, either customers, visitors or employees are allowed free access throughout any of our facilities or properties as allowed by the law. All of our employees will respect any other business owner's right to set their own policy.
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